We are recruiting to fill the position of:
Job Title: Transaction Svs. Rep 3 (Teller)
Job ID: 15096081
Job Location: Lagos
Job Function: Operations
Job Purpose ◦The basic objective of the Branch Operations/Cash & Tellers unit is delivery of products and services to customers in a timely and efficient manner.
– Located in the banking hall, the unit is the major point of contact with customers and the general public; hence it is a major driver in determining the level of customer satisfaction through the quality of service provided.
– Positive customer experience translates directly to business growth through deepening of customer wallet and creates opportunity for new relationships.
– This underscores the primal position of the unit within the overall context of the bank as a service provider.
Key Responsibilities
The following are the specific tasks and responsibilities of the Counter Service Teller:
– Perform LCY/FX cash transactions over the counter at the branch.
– Reconcile FX collections from implant location to resolve issues with collections
– Hold custody of FX cash in the vault.
– Handling/processing of all over the counter collections.
– To Ensure all customers’ requests/instructions are complete with proper documentation in line with applicable regulations and guidelines of Central Bank of Nigeria, tax laws of the Federal Republic of Nigeria, U.S. anti-boycott and anti-money laundering guidelines, Citigroup policy and local procedures.
– Participate in the quarterly MCA exercise for all counter products and processes and ensure satisfactory MCA ratings are achieved for all products and processes.
– Handling of expense and internal processing transactions.
– Preparation and delivery of reports as may be required by implant customer
– Ensure all performed tasks are closed on Resolve IT at the required/specified intervals.
– Perform additional projects and responsibilities as assigned by unit management.
Business Relationships:
– Internal: Moderately frequent contact with Cash management unit (Treasury & Trade Solutions), other branches, Relationship Managers, Citiservice.
– External: Highly frequent contact with Customers and Teller Implant Locations.
Job Qualifications
. B.Sc. degree/first degree
. 6-12 month’s operations experience will be an advantage.
Skills:
. Good Interpersonal/Communication Skills
. Customer Focused
. Analytical Mind/Proactive
. Fast Learner
. Meticulous & Accurate
. High level of integrity/sense of responsibility
Core Competencies:
– Error Free Processing
– Ability to work under pressure
– Compliance with regulatory/institutional requirements
– Processing within tight turn-around times
– Preparation of Reports with tight timelines
Deadline: Not Specified.
Click here to apply online
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